Returns & Refunds


We take every effort to ensure the quality of our products, and that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email the team at  and we will do our utmost to resolve the issue.

We cannot offer a refund for a change of mind.

Please contact us at within 14 days of receiving your product.

We will cover cost of the return if you have received a defective or damaged product and/or when the product falls under warranty and the product has under go WRA (Warranty Return Authorisation).

For any change of mind at customer's end, returns are made at the customer’s cost. We recommend using a trackable return shipping service. In this case shipping fees are non-refundable.

To be eligible for a return or exchange, your item must be in the same condition that it was in when you received it. Customer will be responsible for proper repacking of the product in it’s original packaging. If the original packing is not accessible, customer will be charged $100 for resending packaging material. 

Refunds/credit notes will only be submitted once we receive the returned items in their original condition.

Please note we can only refund if goods are deemed to be faulty.


We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please refer to our Return Policy and procedure above

You can always contact us for any return question at


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Thank you!

Urban Way Collective